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Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
All cats must be presented in an appropriate cat carrier.
For your convenience, 'drop-off' appointments are available. A 'drop-off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. For your safety, please allow our exceptional staff to gently restrain your pet so they are comfortable. We require that cats be in a pet carrier before entering the waiting room.
Payment Policy
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